FAQStraight answers to common questions.
Don't see your question here? Call or text 901-334-6376. A real person from our family business will answer.
- Homes & businesses
- All brands
- 24/7 emergency service
About Cold Front
Do you serve my town?
If you're in the Memphis area or North Mississippi, yes. We repair, install and maintain heating and air systems for homes and businesses in Memphis, Germantown, Collierville, Bartlett, Cordova and Arlington in Tennessee, and Olive Branch, Hernando, Byhalia and Coldwater in Mississippi. Close by but not listed? Call or text. We may still come to you.
Can I trust you in my home?
We're insured and bonded, and EPA 608 certified for refrigerant work. We're a local family business, so our name rides on every job. We do the work right, we're honest with you, and we'd rather earn a customer for years than for one visit. Our customers recommend us.
Do you work on homes, businesses or both?
Both. Every service we offer is for homes and businesses, and we fit the work to the building... a family home and a storefront don't always need the same thing.
Why choose Cold Front?
You'll be treated like a neighbor, not a number. We're a small family business, so you get personal attention and plain talk. We find the real problem, fix it right and give you honest recommendations at a fair price... no unnecessary upselling. And when something breaks at 2 a.m., we answer.
Services
What do you work on?
Air conditioners, furnaces and heat pumps come first... repair, replacement and new installs. We also do maintenance and tune-ups, ductless mini-splits, ductwork repair and replacement, indoor air quality, thermostats and water heaters. All brands.
Do you install new systems?
Yes. We install new air conditioners, gas and electric furnaces, heat pumps, dual-fuel systems, mini-splits and water heaters, and high-efficiency systems are on the table if you want one. Estimates on new systems are free, and every system we install is backed by our labor warranty: 2 years with a service plan, 1 year without. Financing is available through Synchrony and Hearth. Subject to credit approval.
Do you work on my brand?
Yes. We service and install all brands.
Emergencies
What if my heat or AC goes out at night?
Call or text 901-334-6376. We answer 24/7, nights, weekends and holidays included. No heat in January or no AC in July, we'll work to get your home or business comfortable again.
How soon can you get out to me?
Usually the same day you reach us. At worst, the next day. That goes for a breakdown and for a regular repair or tune-up. Call or text 901-334-6376 any time, 24/7, and we'll find a time that suits you.
New systems
Do you offer financing?
Yes. Financing is for new systems, through Synchrony and Hearth. Subject to credit approval. That covers new AC systems, furnaces, heat pumps, mini-splits and water heaters. Start with a free estimate. We'll tell you plainly what your home needs, and then you can look at financing. Subject to credit approval.
Is there a warranty?
Yes. Systems we install with a service plan get a 2-year labor warranty. Without a plan, it's 1 year.
Maintenance
Do you have a maintenance plan?
Yes. Our plan brings us out 2 times a year and covers both your heating and your air: an AC tune-up in the spring and a heating tune-up in the fall. Regular care means better efficiency, fewer breakdowns and a longer life for your system. Memphis summers and winters are hard on equipment, and the plan keeps yours ready for both.
What happens during a tune-up?
On an AC tune-up we clean the condenser coil and check the electrical system, the refrigerant level and how the whole system is running. On a heating tune-up we inspect the heat exchanger, check heating performance and airflow, clean the flame sensor and adjust the gas valve if it needs it. Then we tell you what we found, in plain words, and what we'd recommend.
How long does a maintenance visit take?
About an hour to an hour and a half. That's enough time to work through the whole checklist without rushing.
Is a tune-up really worth it?
We think so. Clean coils mean better airflow and less strain on your system. A well-tuned system runs more efficiently, which helps your bills and keeps the house comfortable more evenly. And catching a worn part early means fewer breakdowns and a longer life for your system.
My system is new. Does it still need maintenance?
Yes. Even a brand-new system gathers dust and wears with use. Regular care keeps it clean, efficient and in good working order. And systems we install with a service plan get a 2-year labor warranty instead of 1.
What if you find a problem on a visit?
We show you what we found, walk you through your options and give you a straight answer on what we'd do. If any extra work is needed, we'll always give you a heads-up first. If it can wait, we'll tell you. No unnecessary upselling.
Discounts and payment
Do you offer any discounts?
Yes. 10% off for seniors, military, first responders and teachers. It applies to every service, new systems included.
What forms of payment do you take?
All major cards.
Getting in touch
How do I reach you, or sign up for the plan?
Call or text 901-334-6376, any time, 24/7. We'll set up a repair, a tune-up or a free estimate on a new system, and we're glad to walk you through the maintenance plan. You can also send a request from our Contact page.
Still have a question? Call or text 901-334-6376, 24/7.